Coolblue is a prominent online retailer specializing in electronics, home appliances, and personal gadgets. The company serves a diverse range of clients, including individual consumers and businesses, primarily in the Netherlands and Belgium. Coolblue operates in the highly competitive e-commerce market, focusing on delivering high-quality products and exceptional customer service. The business model revolves around an extensive online platform complemented by physical stores, allowing customers to experience products firsthand. Revenue is generated through direct sales of products, with additional income from services such as installation, extended warranties, and business solutions. Coolblue's competitive edge lies in its efficient logistics network, enabling free next-day delivery for orders placed before midnight, even on Sundays, and a hassle-free return policy. The company has garnered a strong reputation, evidenced by numerous positive reviews and awards, including the Best Webshop 2021.

Keywords: e-commerce, electronics, home appliances, gadgets, next-day delivery, customer service, Netherlands, Belgium, online retail, physical stores.