ShoreTel, now part of Mitel, specializes in providing unified communications solutions tailored for small, midsize, and enterprise businesses. Operating in the telecommunications market, ShoreTel offers a comprehensive suite of services including VoIP (Voice over Internet Protocol), cloud communications, and contact center solutions. The company serves a diverse range of clients across various sectors such as healthcare, hospitality, education, government, sports, and entertainment. ShoreTel's business model revolves around subscription-based services, where clients pay for the use of their communication tools on a recurring basis. This model ensures a steady stream of revenue while providing continuous support and updates to their clients. The company makes money through these subscriptions, as well as through the sale of hardware and professional services.

Keywords: Unified communications, VoIP, cloud communications, contact center, subscription-based, telecommunications, healthcare, hospitality, education, government.